Support services for factory, logistics and process automation

SICK Pty Ltd
Monday, 26 April, 2021

Support services for factory, logistics and process automation

SICK is a leading manufacturer of sensor solutions for factory, logistics and process automation. By harnessing the power of innovation and focusing on customer needs, SICK has become a major player in many industries with a strong presence throughout the world. User requirements have been the driving force at SICK. Internal and external sources of technologies are used to create our innovative sensing solutions — from simple to state-of-the-art.

Our product portfolio is characterised by flexibility and cost effectiveness. Nearly all of our products adapt to varying automation and ease-of-use requirements. Our customers receive recommendations for solutions that meet their requirements.

SICK’s recommendations are based on the task involved and are not limited by product range. SICK’s decades long market presence ensures that users receive sophisticated, reliable products. For customers, that means greater peace of mind in the solution they have selected that is further enhanced by SICK’s global support.

SICK supports our customers with a comprehensive portfolio of service offerings and serves as your service partner throughout the Lifetime of your product or system. SICK’s full range of services is the perfect complement to its innovative products and systems to create a complete solution. Service offerings are categorised into several areas of competence. SICK’s experience as a market leading service organisation provides you with the highest level of technical expertise, maximising your productivity and efficiency.

Consulting and Design

Technology support from planning to turn-key solution

Product and System Support

Fast and reliable, by on-site, remote access, or telephone

Verification and Optimisation

Performance checks and preventative maintenance for maximised uptime

Upgrade and Retrofits

Easy upgrades and technology updates

Training and Education

Continuous learning with product and systems training and industry standards education

Consultative and Design Safety

Using SICK’s dedicated safety experts, we will evaluate existing design or turn-key solutions to ensure safety standards while meeting your productivity needs. Using SICK’s systematic approach to safeguarding, we offer Consulting and Design services as well as verification safety services, which will be described further in the Verification and Optimisation section.

Product and System Support

On-Site Technical Support

When you simply want a SICK representative on-site for help, you can rely on SICK’s experienced network of field service and application professionals. These individuals are strategically located throughout the US and can respond quickly to resolve product and system related issues.

24/7 Helpline Support

To accommodate customers who have extended hours of operation, SICK offers a program that grants phone access to Technical Support 24 hours a day, 7 days a week. Sold on an annual per-site basis, the 24/7 Helpline Support Program connects customers to a Technical Support team equipped to troubleshoot and diagnose product and system problems.

Remote Service

Remote service capabilities improve the ability to troubleshoot and reduce costly downtime. SICK’s Remote Service Program was specifically designed for customers as a secure and safe way for SICK’s authorised Field Service personnel to connect to a product and assist with problem diagnosis. Sold as a one-year subscription on a per-site basis, Remote Service requires hardware and/or software to be initially installed. Ideally, travel costs are eliminated as further technical help is received remotely instead of on-site.

Extended Warranty

SICK offers the option of Extended Warranties to its customers who want to have additional service protection for their products and systems beyond the original factory warranty period. The program is designed to provide an affordable and planned alternative to unpredictable repair expenses.

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