SafeWork SA temporarily closes customer front counter

As a precautionary measure due to the COVID-19 pandemic, SafeWork SA has decided to temporarily close its Customer Service Front Counters until further notice, to minimise face-to-face contact. SafeWork SA will still be available via phone and email; there are no known cases of exposure of COVID-19 at SafeWork SA.

Critical and emergency incidents will be dealt with as a priority, and there may be delays to other general enquiries and requests. All serious workplace incidents and injuries should be immediately reported on 1800 777 209 (24 hours). Inspectors will continue to respond and attend workplaces as required.

The customer service centre will continue to operate during business hours via phone and email only — all non-urgent general queries must be through email to help.safework@sa.gov.au, while all licensing queries must be directed to licensing.safework@sa.gov.au. Those without access to email can contact 1300 365 255, though it should be noted that SafeWork SA will be prioritising critical incidents and queries.

SafeWork SA regional offices will no longer be open for customer service to the public until further notice. The library service holds a comprehensive collection of work health and safety (WHS) resources, including all Australian Standard referenced in South Australia’s WHS legislation. The library catalogue can be searched any time; alternatively, the library can be contacted on 8204 8877.

Those who need to access self-service functions for licences can do so on the SafeWork SA website, by logging into the licensing portal where they can view all their licences, payment history and expiry date information.

Image credit: ©stock.adobe.com/au/wladimir1804