Lone worker solution drives on agentic workflows

Australian wireless technology company Zetifi has launched a Microsoft-native connected fleet technology solution for lone worker safety. Developed with insights from Telstra about the needs of enterprise customers, including Telstra’s own field services fleet, the solution — Zetifi Marshal — is for Microsoft-native workflows around lone worker duress alerts and automated check-ins.

The API-first solution is engineered to connect via cellular or Wi-Fi, integrate Icom UHF radios, and feed lone worker duress, check-ins and incidents from any source into the customer’s own Microsoft 365 tenant. Zetifi Marshal is now being deployed to beta customers around the country, including with integrations to Geotab telematics.

“We chose Geotab and Zetifi together because they fit the way we operate,” said Peter Braneley, General Manager of Big Springs Water. “Zetifi’s integration with Geotab means our safety alerts flow straight into the Microsoft tools our team already uses, and we can tailor what we see to suit our needs. That alignment is what made it the right choice.”

Regarding the solution, Zetifi said: “Telematics, cameras and lone worker apps generate constant streams of safety data, but that data lives in vendor portals, separated from the Microsoft systems the rest of the business runs on. Action still depends on someone watching a separate dashboard or basic email alerts and the value of the data too often stops at the vendor’s UI.

Image: Supplied

“Zetifi Marshal extends the value of fleet and worker data into the customer’s own Microsoft 365 tenant, where it can be used to drive automated and agentic workflows. Duress, check-ins, location and incident events flow into Teams cards, SharePoint records and Power Automate escalations, alongside the compliance, ops and safety processes already running there. The customer owns the data and the workflow, and safety events connect directly to the systems where action actually happens.”

The solution is designed to accept inputs from any source and to work with third-party platforms and devices. Regardless of where the event came from, the same policy and workflow apply and an acknowledgement loop confirms each event was actioned in workflow, not just delivered, Zetifi said, adding: “Manual triage collapses to seconds. Where workflows fail to respond, backup communications fire automatically.”

Dan Winson, founder and CEO of Zetifi, said that the solution means no safety event is silently dropped. “Marshal produces a continuous evidence trail (event, policy, action, acknowledgement, outcome) which means no manual chasing and being audit-ready for records from day one,” Winson added.

Top image: Supplied