Cross-platform integration upgrades incident responsiveness

Wednesday, 25 November, 2020 | Supplied by: BlackBerry Australia Pty Limited

BlackBerry has integrated its critical event management platform, BlackBerry AtHoc, with real-time collaboration platform Microsoft Teams. The integration will ensure that any organisation managing critical events using Teams is able to contact, alert and account for everyone within the organisation directly through the Teams platform, should an incident transpire. Already implemented across multiple industries, BlackBerry AtHoc protects against a range of risks, from service degradation to natural disasters and industrial accidents. AtHoc helps mitigate operational disruption when an incident occurs and gives users visibility into the status of employees and assets to ensure critical business operations are not affected. David Wiseman, Vice President of Secure Communications at BlackBerry, said this new capability to manage the incident response process through Teams will streamline communications and give greater visibility over the recovery process of an unfolding event.

“In a large global organisation, time is of the essence. With BlackBerry AtHoc, incident response managers are able to publish as many alerts and updates as needed to any device. This is a great opportunity for us to expand our footprint and provide necessary support to those who are already using the Teams platform,” Wiseman said. Teams creates specific organisational structures within the platform that can be used to rapidly contact specific users or groups through AtHoc. Delivering unified and end-to-end communications, incident response teams can quickly and securely notify the correct people of an incident and establish a two-way dialogue that keeps all parties informed without leaving the Teams application. “BlackBerry AtHoc integrations with Microsoft Teams are important for our mutual customers. Providing business continuity assurance is a priority and this integration delivers an enhanced tool for ongoing, secure communications,” Mike Ammerlaan, Director of Microsoft 365 Ecosystem Marketing at Microsoft Corp, said.

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