New app makes claims information easier to find

If you or someone you know has ever been through a workplace compensation claim, then you would be aware that the process can often be hard to navigate, confusing and stressful, at a time when you are feeling vulnerable or uncertain.

‘VicClaim’ is a new claims app for mobile and tablet devices designed to help simplify and improve the compensation process for injured workers and their employers by providing access to important guidance material.

The free app released from WorkSafe Victoria is supported by WorkSafe’s agents, who manage the direct relationship with employers and workers in relation to claims.

WorkSafe Acting Executive Director Insurance Business Unit Simon Bailey said the app not only improved access to claims information, but also explained the workers compensation system in Victoria.

“The app is designed to simplify the legislative landscape of the compensation system and also outline important steps in lodging a successful injury claim with WorkSafe,” Bailey said.

“[It] is simple and easy to use and will guide injured workers and their employers through the workers compensation process. It allows for claims information and tools at your fingertips.”

Features of the app include:

• GPS navigation to locate service providers close by.
• A list of the people involved in the claims process and how they can help you.
• A step-by-step guide to the compensation claims process.
• Details about treatments available to injured workers to assist in their recovery.
• Contact details for approved WorkSafe agents.

VicClaim can be downloaded from the Apple App Store and Google Play. For more information about VicClaim, go to worksafe.vic.gov.au.

Image credit: ©iStockphoto.com/YUNUS ARAKON