Hospitality business staying on top of compliance with safety software system

DoneSafe was recently approached by Silk Hospitality, a housekeeping outsourcing organisation, to provide a software solution capable of scaling to the organisation’s complex risk environment, which supports more than 400 employees across multiple properties nationwide.

Silk Hospitality had experienced rapid growth and with that growth found that the number of safety-related incidents was increasing in both number and severity. As an outsourcing provider of ‘back-of-house’ services, the organisation found itself with a high-risk profile which needed a scalable solution that would grow with the business and be usable by its culturally diverse workforce.

Jeremy Dalton, director of Qld operations at Silk, is responsible for a large, state-based team where safety, procedures and environmental compliance are specifically important. “Our business contracts to numerous international clients and their demands for compliance and conformity was a major factor in us choosing DoneSafe,” he said.

The DoneSafe safety software is easy to implement and use. It allows users to record and analyse compliance data and provides meaningful insights thanks to its responsive design that works on all browser-enabled devices (phone, tablet, PC).

“Dalton said that DoneSafe makes it so easy for him and his teams to stay on top of their compliance status, conduct observations and audits, and review risks in a user-friendly, no jargon manner.

“As our teams are mobile, the cloud-based platform enables tablet, PC and smartphone access quickly to perform our compliance. The 24-hour support desk has been very helpful ensuring my team had no issues implementing across our many sites and now we couldn’t imagine doing our jobs without DoneSafe,” said Dalton.