Applying Remote Support Technology for Maximum Impact
Published By:
Citrix Online
Phone:
02 8870 0822
Remote support commonly refers to a class of technology that enables direct access to one computer from another. One of the most compelling applications of this technology is the delivery of technical support.
Remote support technology is a powerful enabler of support delivery but to yield maximum benefit it must be applied to the right type of problems.
This white paper introduces five distinct ways to apply remote support technology to technical support and highlight the expected benefits for each application.
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