NSW workers compensation changes

icare recently announced changes to its service provider and scheme agent arrangements, appointing EML to manage all new claims in the NSW Workers Compensation Scheme from 1 January 2018 onwards.

On Thursday, 15 June, JLT hosted an important NSW workers compensation panel discussion with icare and EML representatives to help clients navigate the changing workers compensation landscape.

Panellists  at the discussion included John Nagle, Group Executive from icare, Mark Coyne, Chief Executive from EML and Georgie Ahern, National Manager – Workers Compensation from JLT.

“Our new claims service model focuses on employers and workers being empowered and having more choice. We are shifting the power from processes back to people … creating a simplified, consistent and empathetic system alongside our main claims partner,” said Nagle.

Nagle reinforced that the transition process is open to feedback and consultation, encouraging organisations to challenge processes in order to help create an effective system. Therefore, organisations should expect a few more ‘tweaks’ during this period of change and co-design.

“Working within this new model, EML will be taking on new claims from 1 January 2018. We have been through ambitious change programs before and we have a strong transition team in place. We are measured on our customer service … complacency just won’t happen,” said Coyne.

The discussion facilitated by Matt Bacon, CEO, JLT Benefit Solutions, answered crucial questions around the future direction of the workers compensation landscape with a distinct focus on injury prevention.The event, hosted at JLT’s Sydney office, attracted a range of clients who found the event insightful.

“It was really valuable to receive further clarity on this new model and the upcoming changes. It is great to see that this scheme is being built taking all stakeholders into consideration,” Snack Brands Workplace Health and Safety Manager Jackie Vrljicak said.

Ahern said: “We wanted to ensure clients understand the upcoming industry changes and any impacts to their workforce.”